Questions

New pieces arrive in drops. Before the doors open you can preview every piece, without prices. When the doors open, prices appear and the first person to complete payment takes the piece home.

No. Every piece is one of one and there are no holds, so it's fair to everyone: whoever completes payment first takes it home. If a payment fails, the piece goes straight back on sale.

Tap Want this on a piece in a drop's preview and we'll remind you before the doors open, by email and, if you turn them on, by notification. You'll need to sign in; signing in creates your account, with no password.

Yes. Leave your email in "Hear when the doors open" on our home page and confirm it from the email we send. We'll write once when a drop is announced and once when the doors open, and every email has a link to stop.

No, you can check out as a guest. An account lets you tap Want this, save your address for next time and see your orders.

Every piece lists the size on its label, the size it fits like today, and its measurements, taken flat in centimetres. The size and fit guide shows how to compare them with something you own.

Every piece is graded A (excellent), B (good, with light wear) or C (visible flaws), and every flaw we find is described and shown in its own photo. These pieces have lived before; we tell you exactly how.

All sales are final: we don't offer refunds or exchanges for change of mind, so please read the measurements and condition notes closely, and ask us if anything is unclear. This doesn't affect your rights under the Australian Consumer Law. See shipping and returns.

Within Australia for now, tracked, in 2–4 business days. We don't ship overseas yet; tell us where you are and we'll let you know when we do.

Yes. Choose your currency from the Currency menu at the foot of any page. You pay exactly the amount you see, in that currency.

Use Ask about this piece on its page, or send us a message with the piece's code (it looks like AV-2609-014).